Video chat with a health care provider - right from home.

Getting sick is never convenient, but with virtual visit, seeing a health care provider can be. Virtual visits are a quick and easy way to see a health care provider without needing to visit a doctor's office. See six tips to help you have a successful virtual appointment and get the care you or your family member needs.

What are virtual visits?

A virtual visit is a quick, convenient and secure way to see a health care provider through video using your smartphone, tablet or computer. You can have a virtual appointment from the comfort of your home or virtually anywhere you go. All you need is your device and a Wi-Fi or cellular connection.

Virtual visits are available for anyone, but for children under 18, a parent or legal guardian will need to create an account for access.

What can a provider diagnose through virtual visit?

A health care provider can help treat the following conditions through a virtual visit:

  • Allergies
  • Common cold
  • Ear, nose and throat infections
  • Flu-like symptoms
  • Mild burns
  • Minor cuts
  • Rashes
  • Sinusitis
  • Skin infections

Behavioral health virtual visits are also available to provide care and support for conditions including anxiety, addiction, depression and grief.

Some specialists may also offer virtual appointments for routine and follow-up care.

If your child is experiencing a medical emergency, call 911. Virtual visits are not for serious or life-threatening conditions. See more information about when to use a virtual visit and when you need to visit an urgent care or emergency room.

How do virtual visits work?

Every telemedicine provider may have a slightly different process to prepare for your virtual appointment. With Virtual Visit by Children's Health℠ Virtual Care, seeing a provider is as easy as 1-2-3:

  1. Download our app
  2. Videoconference with a health care provider using your smartphone, tablet or computer
  3. Feel better

Urgent care virtual visits are available 24/7, and you can request one at any time. For a behavioral health care virtual visit, you will need schedule an appointment in a convenient time slot.

During your virtual visit, the provider will determine if a diagnosis is available by asking you about your symptoms, or if you need further examination or tests to confirm your diagnosis. If a diagnosis is made and requires a prescription, the provider will be able to prescribe your medication as needed.

How can I have a successful virtual visit?

Follow these tips to have a successful virtual visit with a health care provider:

  1. Read instructions from your provider ahead of time so you can download any necessary mobile apps and fill out any necessary health care history forms in advance.
  2. Find a quiet, well-lit and distraction-free area for your visit.
  3. Make sure you have a strong Wi-Fi or cellular connection.
  4. Test your video, audio and speakers on your computer, tablet or smartphone.
  5. Make a list of questions you have for your provider, just as you would during an in-person checkup.
  6. Keep your device 18-24 inches from your body so the provider can diagnose your condition.

See more frequently asked questions about virtual visits, or watch this video for more tips for success. 


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