Chamber member Michelle Houdmann, founder of Untraceable IT, LLC shares her business insights.

What inspired you to start your business?

Most small to mid-size companies trying to ramp up have a challenge with all of the technology options out there. Assisting them as they start & grow the business makes our team feel that we have helped with the beginning stages of success.

What services or products do you offer?

We are a Managed Service Provider that deploys cutting edge anti-virus and patch updates that allow us to monitor the end-user systems including servers, firewalls, exchange servers, printers, computers, routers or switches from a centralized console.

What is unique about your business?

We work for our clients to provide low-cost options and outstanding customer service.

What methods have you used to grow your business?

Social media marketing, word of mouth and outstanding customer service

How does your business give back to the community?

St Baldricks Foundation & are two big charities we support along with many other smaller ones giving time and money.

What obstacles did you have to overcome to get to where you are today?

Realizing that you can’t do it all. Running a business takes a team of people to succeed.

What is the secret to keeping happy customers?

Listening to their needs and learning to adapt to them individually.

Who has been your greatest inspiration?

My Dad who taught me at an early age to always work hard for anything you want in life.

What is your most/least favorite thing about your business?

Favorite would be that we save our clients money by giving them options tailored to their specific industry

Least would be that people don’t understand what all is involved with IT (Information Technology)

To what do you attribute your success?

Not ever settling for anything less.

How are you involved in the chamber and what is the effect on your business?

My business partner Amy Houdmann is actively engaged in the networking side & bringing technology options to small & mid-size companies.

What’s the best advice you would give a new chamber member to get the most out of their membership?

Realize that it takes work & you have to give to get back.