Chamber member Katie Scott, owner of The Groovy Coop at 109 S. Tennessee St. in Historic Downtown McKinney, shares her business insights.

What inspired you to start your business?

I have always wanted to own my own business, so when I decided to no longer teach 9th grade, I started looking for a retail spot in Downtown McKinney for a retro-inspired store. I decided to combine traditional vintage goods with my love for music and quirky goods. We found a spot in the spring of 2015, remodeled during the summer, and opened in August of the same year.

What services or products do you offer?

We offer true vintage goods, vintage clothing, new and used vinyl records, and a variety of fun and irreverent gift items.

What is unique about your business?

We definitely are a little different than most shops you might find around the Square in that we encourage people to think outside the box, be themselves, find the music that fills their soul, and push the boundaries a bit. Normalcy is overrated.

How does your business give back to the community?

We sponsor many downtown events, donate to as many organizations as we can, and try to provide live music as much as possible.

What obstacles did you have to overcome to get where are today?

Building the brand is the hardest and most important part of owning a business. Once people figured out we were here, our return customer base has been amazing. We receive so much support from the community as well as from the media!

What methods have you used to grow your business?

Social media is huge in today’s society and we use that as much as possible. We also have a loyalty program which has helped bring our customers back more frequently.

What is the secret to keeping happy customers?

Treating them like family is key. We are a family run business and that is how I want it to feel when they come in. I have customers that come in and give me hugs, or know my mom by her grandma name, Gigi. She is quite the favorite around our store. Those personal relationships are what keep us going and inspired.

Who has been your greatest inspiration?

Anyone who is not afraid to enter new waters or push boundaries. I appreciate dreamers, risk-takers, and people that stand for something, whether it is popular or not.

What is your most/least favorite thing about your business?

I love the flexibility of owning the business, but at the end of the day, all responsibility falls on me as well. It is definitely stressful but totally worth it.

Where do you see your business going in the future?

I hope for continued success in our first location and have considered expanding in the future.

To what do you attribute your success?

Taking chances, hard work, and a wonderful family and community.

How are you involved in the chamber and what is the effect on your business?

The chamber is such an excellent advocate for businesses. They have sent me many referrals, especially with tourists. We try to participate in as many chamber activities as we can.

What’s the best advice you would give a new chamber member to get the most out of their membership?

Go to as many chamber related events as you can. Join a chamber organization that suits you, because there are plenty to choose from. The more people see you, the more they will associate you with your business!